UK workers spend an average of 1.8 hours per week dealing with conflict in the workplace (CIPD research 2008). This means that statistically, it is very likely that most working people will come across conflict at some point during their career.
Sometimes working relationships can be very destructive; possibly as a result of issues with colleagues or line managers, impossible targets and deadlines, changes in working practices, bullying, harassment or circumstances outside the workplace impinging on the working day.
Unchecked, this can lead to situations involving poor communication and difficult relationships. If this is allowed to continue, these difficulties can result in extended periods of sick leave, grievance proceedings or even an Employment Tribunal, which can be costly, protracted and impact on staff morale and effectiveness.
Both employers and employees can come to us for help. Once a workplace case is authorised, our fully trained mediators will speak to everyone involved in the case, which may also include HR personnel or line managers. The mediation will usually take place over one day at a neutral venue. Any agreement will be followed up by a written statement, which everyone involved in the mediation will receive.
Remember our mediators are non-judgemental. They do not decide who is right or wrong or give legal or other advice. Every aspect is handled in confidence with the aim of giving back control to those directly involved. For further information about how we can help, please contact our office on 01442 268044/ 243402.
Download Mediation Hertfordshire Workplace Brochure here