The process of mediation is always based on being impartial. In a neutral environment, people in dispute can discuss their difficulties freely in front of (usually) two mediators. Our mediators act as enablers to help people resolve issues for themselves and negotiate a solution that meets each person’s needs.
The Mediation Time-line
In most circumstances, the mediation process takes about six weeks. It is broken down into the following processes.
Most mediation cases are referred to us through a third party, such as a Housing Association, Local Authority, The Police, School or an Employer.
Increasingly we are taking referrals directly from members of the public experiencing a disagreement within a workplace or community setting.
Contacting the People Involved
We contact all the people involved in the conflict to:
Two of our mediators separately visits each person involved. This is an opportunity for us to explain how the mediation process works, establish key facts and issues, explore options and decide what will happen next.
Mediations usually take place as a ‘Round Table’ or joint session at a neutral venue. With our mediators help, the meeting works towards a workable solution where we encourage the production of a written or verbal agreement (not legally binding). In cases where the parties do not want to meet face to face, we can arrange a ‘Shuttle Meeting’, where our mediators provide the interface between clients to help identify a way forward.
Following the mediation, we monitor the cases for several weeks and clients are asked to complete our evaluation form. Cases are closed when either:-